Do you have questions?

Here you will find answers to the most frequently asked questions about staying at our facility.

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Useful information

Learn more about check-in hours, amenities and additional fees.

Your convenience is our top priority!

Check out the amenities we offer to make your stay as comfortable as possible.

When does a hotel day start?

Check-in at Villa San Remo begins at 2:00 pm and lasts until 11:00 am on the day of departure.

How does the check-in process work?

Check-in at the Villa is possible from 2:00 p.m. to 8:00 p.m. If you arrive after 8:00 p.m., it is highly recommended to contact us in advance to make arrangements.

Check-in before 2:00 pm and after 10:00 pm may include additional charges.

Is there an additional charge for a child to stay?

Child up to 12 months - stay free of charge (without benefits, child sleeps on a bed with parents, maximum one child per room).

Travel crib - PLN 50/day (limited number, please book in advance).

Baby bathtub - free of charge for the duration of your stay (quantity limited, please reserve in advance).
A child over the age of 12 is treated as an adult.

What are the forms of relaxation at the resort?

In our garden there is a cozy, lighted gazebo where you can have breakfast, spend time with family or friends. In addition, guests can relax on the swing, and enjoy a moment with a book or a cup of aromatic coffee after breakfast at tables with chairs.  

On the lowest floor there is a Guest Club - billiards, foosball, several games and books on various topics, as well as a sofa and armchairs so that you can comfortably spend time in a larger group.

In the interest of mutual comfort, please note that the club has a curfew.

Will we have access to a sauna?

In the second part of the club there is a Finnish sauna - the terms of use of the sauna to be determined at check-in.

Is there a refrigerator in the pokies?

A public refrigerator has been prepared next to the Club for guests (there are no refrigerators in our rooms).

Is it possible to have a so-called extra bed?

In several rooms it is possible to have an extra bed in the form of a sofa bed (140x200cm) for up to two people Children - the price depends on the room and the date of stay. Details are determined at the time of booking.

What is the issue of parking?

In front of the building there is a parking lot for guests. Parking is paid, unguarded. Advance reservation is required. The fee for a parking space is 15 PLN/day.

Are meals included in the price?

At our villa we offer a stay with delicious buffet breakfasts. During holidays or for organized groups, meals are prepared individually and may include additional meals, buffets with sweets, a variety of feast tables or grilled dishes.

Is it possible to smoke in the rooms?

Smoking is prohibited throughout the facility. For the sake of mutual convenience and a successful holiday, we ask you to strictly adhere to this rule.
Smoke detectors are installed in all rooms and public areasu.

Can I come, for example, with my dog?

It is possible to come with a pet. All rooms on the first floor are equipped with easy-to-clean tiles and panels, and it is possible to live in them, for example, with a small dog or cat. Additional fee service. NUMBER OF PLACES LIMITED, WRITTEN/EMAIL CONFIRMATION BY THE FACILITY REQUIRED.

Do I incur the so-called resort fee?

In the municipality of the City of Kudowa-Zdrój there is a resort fee of 5 PLN/day/adult or child.

How do I pay for my stay?

It is possible to pay by card at the hotel.
Payment for the stay is settled at the time of check-in and handing over the room keys.

Can I get an invoice for my stay?

We issue a VAT invoice upon request.