HOW TO BOOK A ROOM?

Reservations can be made by phone at +48 508 058 966 and +48 (74) 866 87 58 or by email: recepcja@willasanremo.pl.

In order to make a preliminary reservation, the Guest's data are necessary: name and surname, email address or telephone number for contact. The hotel confirms the initial reservation by sending the Guest the appropriate confirmation via email.

The consequences of the Guest providing incorrect data are the total responsibility of the Guest. Without providing personal data (name, mailing address and telephone number) the reservation will not be confirmed by the hotel.

CONFIRMATION OF INITIAL BOOKING

The hotel, after accepting the initial reservation, confirms it in writing via email.

BOOKING CONFIRMATION

A prerequisite for making a legally binding reservation is the payment of the reservation fee by the guest booking the stay, specified in the reservation confirmation email.

The fixed amount should be paid to the Hotel's account in the form of bank transfer, cash or credit card debit. A receipt issued upon payment of the reservation fee (in the case of a bank transfer or charge to a credit card), is issued to guests on the day of check-in to the Hotel.

The reservation fee should be paid within 3 days from the date of booking or within the period specified on the reservation confirmation document sent. For stays with short notice (submitted up to 5 days before arrival), we kindly ask you to pay immediately and send the payment confirmation to recepcja@willasanremo.pl.

The date of prepayment is considered the date of crediting the bank account.

HOW TO CANCEL A RESERVATION?

For a cancellation to be valid, it should be submitted in writing and should include the details of the person making the reservation and the details for a refundable deposit transfer. General conditions for cancellation of reservation:

Cancellation for reservations:

- up to 14 days before the date of arrival - free of charge

- less than 14 days before the date of arrival - the facility retains the entire advance payment

SHORTENING THE STAY

A shortened stay is treated as a cancellation after the cancellation deadline, and therefore involves payment of the bill for the entire declared duration of stay.

PERSONAL DATA

When making a reservation, the guest agrees to the inclusion of his/her personal data in the facility's database. The data will be used only to enable the full reservation process and marketing purposes in accordance with the provisions of the agreement of 28.09.1997 on the protection of personal data.

Making a reservation implies acceptance of the terms and conditions.

Thank you for reviewing the above information and you are cordially invited to book.